Client Information
What to Expect at a Veterinary Appointment
We think a little knowledge beforehand can help you and your pet have a more relaxed and efficient first appointment with us. Here's a little about what to expect during your first visit:
1. Get Settled
We'll need to collect some information from you, so please arrive about 10 minutes early to fill out a New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
2. Meet Your Veterinarian
During your dog or cat's appointment, your veterinarian will review their medical history and discuss the reason you have come to see us. You can ask any questions you want, and they'll dedicate time to answering them.
3. Exam, Diagnosis & Treatment
Once your dog or cat has been assessed, we will provide you with a diagnosis and options for treatment.
After your visit, we will create a detailed report of our diagnosis and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We proudly serve pet owners from Arnprior, McNab, Braeside, Renfrew and surrounding Ottawa Valley towns. We are passionate about providing preventive care, client education, and comprehensive services with compassion.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, debit, Visa, MasterCard and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer LendCare as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We can provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We are happy to discuss the estimate and provide an explanation of the various costs involved. We may require a deposit based on our estimate prior to treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
A $100 non-refundable deposit is required to rebook if an appointment is canceled with less than 24 hours’ notice.
We appreciate your understanding. Letting us know in advance helps us offer the appointment slot to other clients in need of care.
- What types of animals do you treat?
We take care of dogs and cats.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
New Patients Welcome
For over 40 years, our team at Arnprior Animal Hospital has been helping dogs and cats from across the Ottawa Valley live their best lives. Get in touch today to book your pet's first appointment.